I don't work for VEGAS Creative Software. Thank you for your assistance so far with this issue and I look forward to getting more information from you about how to get our download links and serial numbers.Ī volunteer forum moderator as of. Those of us who have already purchased this software Suite and have already been issued download links and activation serial numbers, are still having no luck finding the installer or activation serial numbers for the 2 plugins in our "My Products" page. getting ALL of the correct download links and activation serial numbers in the initial email after purchase). Do you want to create cartoon-like videos with Sony Vegas Learn how to use NewBlueFX Cartoonr, a free and easy plug-in that transforms your video scenes into animated drawings. You say that Magix has resolved this issue, but it appears that it may have only been resolved for customers who purchase this software Suite in the future (i.e. Even a complete search of all files and folders of my computer has revealed nothing to the effect of NewBlue or Boris. I looked everywhere inside the Movie Studio 13 Platinum Program Folders and even the hidden Program Data folders to see if maybe the installer was somewhere in there, but it's not. jpg of what "My Products" page looks like as well. I just now reinstalled Movie Studio 13 Platinum directly using the link from "My Products" page, but it has not automatically installed NewBlue or Boris and I have NO other installer links OR activation/serial numbers except for the other core programs. ![]() My father, who purchased the same software Suite, has checked his as well, and nothing. Just like Pete, I have checked "My Products" page and there is no installer for NewBlue or for Boris. How can they get their download links and activation codes ? I have cutomers of yours waiting to receive download links and activation codes. I am personally tired off having to help new Magix customers who are coming to me as a last resort and asking for help - it is not my job to do your job. I cannot in good conscience continue to support the Vegas product lines, if new customers are not going to be provided with the products as advertised. Most of them want to get a refund due to being treated like there wasn't a problem, when there actually is.Ĭan someone from Magix please provide a solution to this problem and make sure it is fixed immediately. This lack of basic customer support has created a lot of bad publicity and people are now very angry. They have also not received the activation code required for New Blue Titler EX and Video FX.Īll of the customers who have contacted me about this problem have been given the run around by Magix support and not provided any solution to the problem. ![]() All new customers who purchased VEGAS Movie Studio 13 Suite via MAGIX, have not received download links for New Blue FX Titler EX & Video FX and Boris Continuum Units.
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